Job Opportunity – SERVICES REPRESENTATIVE II | St. Charles County







Starting Salary:  $31,328 per year


This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee health, dental, life, disability, retirement and tuition assistance programs.



The purpose of this position is to provide general clerical support to the department, including entering data into the computer. This position acts under the supervision of the Administrative Assistant or other appropriate supervisors. Assists the general public with inquiries in person and on the telephone, including building permit applications, handling citizen complaints, requests for status of complaints and other information regarding Community Development Department services. Assists customers to determine necessity of building permits, questions regarding licensing, inspections, and renders assistance with basic code questions and property maintenance issues. Performs research on real estate records for new complaints to determine proper ownership and necessary data for investigation of complaints. Opens code enforcement complaint files and assists in preparation and mailing of code enforcement correspondence. Verifies that location is in the unincorporated jurisdiction of St. Charles County, or directs to appropriate agency. Determines when to transfer inquiries to other staff. Collects fees and issues receipts for all of the Community Development Department. Enters relevant data into building and code enforcement software and assures that all applicable review by various divisions and Departments within the County are completed and entered, then notifies customer of completion of permit process and fees. Schedules appropriate inspections and verifies eligibility for same. Forwards data to property owners and builders. Prepares reports and files pertaining to inspections, and the licensing of contractors. Maintains and files all necessary paperwork including reviewing for accuracy and completion. Assists in obtaining historic data as requested by the customer or other agencies. Scans historic data for digital archive purposes.


High school education or equivalent with some additional clerical training and one to two years’ experience in the clerical field or any combination of education and experience that provides equivalent knowledge, skills and abilities will be considered. Knowledge of basic record keeping procedures and equipment. Proficient in Microsoft Office, Word and Excel.  Requires knowledge of modern office practices, procedures, and equipment.  Working skill in customer relations and service. *Requires successful completion of computerized clerical skills testing with a minimum Data Entry score of 4800 KSPH and minimum score of 80% in Math.*


TO APPLY: All applications must be submitted only through our Self-Service Website at We do not accept faxed, e-mailed or print applications. For your convenience, if needed, terminals are available on site at the HR Dept., 201 N. Second St., Room 519, St. Charles, MO  63301  Monday – Friday 8:00 am – 5:00 pm.


*To assure consideration, applications must be received by January 26th, 2018.*




St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.  St. Charles County is a drug and alcohol free work place. A pre-employment drug screen is required for all positions.